Privacy Policy

Effective Date: 26 February 2026

Gnawar ("we", "our", "us") values your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you purchase books or contact us through our website.

1. Information We Collect

Name
Email address
Mobile number
Shipping address
Order and transaction identifiers

Payment details are not stored on our servers. Payments are processed securely by Razorpay.

2. How We Use Information

To process and fulfill book orders
To communicate order updates and support responses
To address refund and damaged-delivery claims
To improve website experience and service quality
To comply with legal obligations under Indian law

3. Payment Processing

All payments are processed through Razorpay's secure payment infrastructure. Razorpay may collect and process payment-related data in accordance with its own privacy and security standards.

4. Data Sharing

We share data only where necessary, such as with courier partners for delivery and payment service providers for transaction completion. We do not sell personal data.

5. Data Security

We use commercially reasonable safeguards to protect your information. However, no online platform can guarantee absolute security.

6. Data Retention

We retain personal information only for as long as required for order fulfillment, support, legal compliance, and dispute resolution.

7. Your Rights

You may contact us to request access, correction, or deletion of your personal information, subject to legal and operational requirements.

8. Contact

Support Email: gnawarbooks@gmail.com

Business Location: Mumbai, Maharashtra, India

Phone: 9137292959